1. In the engineering projects undertaken by the company, according to the specific requirements of customers, the technical design office of our company can provide free technical consulting and other services for customers to understand the technology, characteristics and other performance of the company's products.

2, according to the customer needs to provide design services, the company will be provided for the user's engineering pictures, data for lighting effect design, lighting simulation rendering, and strive to reflect the actual effect of the actual project effectively, scientific and reasonable to provide the relevant lighting data and related technical parameters and lighting installation diagram.

On-sale service

1, in the process of sales, the company will be in accordance with the standardization of service regulations, seek truth from facts to carefully introduce the performance of the product to the customer purposes, and strictly abide by the provisions of the company's products supply, in the form of the contract, maintaining the credibility of enterprises and the common interests of both sides of supply and demand, and with strict procedures of contract review to ensure that the performance of all kinds of 100% of the contract.

2. During the sales process, the sales staff shall make clear the service contents that the company should provide, and provide the operation instructions of relevant products, which include the main technical parameters of the products, the installation and operation methods, the requirements on the environment, and the precautions for use.

3, the sale service also includes the following empty: in the installation, commissioning of the project, the company's technical service personnel can also according to the customer's requirements, on-site technical guidance to ensure the quality of the project.

4. In the process of delivery and transportation, the sales staff will strictly follow the delivery list, track and proofread the products on the spot, so as to provide the most safe and effective supplier or deliver the products in good condition and timely to the customer, so that the customer can be assured and satisfied.

After-sales service

1. The headquarters of our company has a special after-sales service center to provide convenient services for customers all over the country.

2. The staff engaged in after-sales service have been trained with professional knowledge and operation skills, have strong business knowledge, practical experience and good professional ethics, and timely analyze and deal with the quality information feedback from customers using our company's products, so as to meet customers' expectations of providing first-class service to our company.

3. The company has established the system of "product quality feedback card", which stores the files of all customers who use our products by computer, and has a special person to make regular customer return visits and telephone contact, so as to continuously promote the improvement of the company's product quality, so that the majority of customers really get the best quality service.

4. In terms of service time, the company has extended the regular service time to 24 hours without holidays, so as to solve the problems in use and provide technical consultation for the products in the shortest time.